Director Service Design & Engineering (all genders)
- Dresdner Straße 47, 1200, Wien, Wien, Austria
- Full-time
Company Description
At IMS Nanofabrication, you shape the future -- one nanometer at a time. As a world-leading company in semiconductor technology, we offer you the opportunity to work on innovative technologies that change the world. What makes us unique as an employer is our open corporate culture, which creates space for creative ideas and personal growth. With us, you are working in an international environment, with state-of-the-art technologies and an in atmosphere that emphasises collaboration and innovation.
As Director Service Design & Engineering, you are leading the department responsible for creating and improving Service solutions, processes and procedures, managing a team of managers and engineers. You are responsible to build and improve a functional Service Engineering organization, which is capable of
- Creating and refining standardized, scalable and customer focused Service solutions
- Enabling seamless Service support for all MBMW generations on customer site
- Defining stage gate criteria and serving as interface to the New Product Introduction (NPI) process
- Delivering and improving Training and Documentation concepts
Job Description
- Build and improve the department of Service Design & Engineering in close collaboration with all relevant stakeholders, ensuring alignment with customer requirements and their business goals.
- Manage a team of managers and engineers, covering a wide field of topics around servicing the MBMW.
- Create and refine scalable, customer-focused service solutions (processes, methodologies, SOPs, IT tools, etc.) that meet global business needs and align with technological advancements in the high-tech industry.
- Enable the seamless Service support of the MBMW by providing all relevant Service critical processes, information and concepts such as spare parts delivery, Service partner management, safety, cost management, Service specs, KPIs, Service contracts, Service infrastructure and expertise.
- Define stage gate criteria and serve as the Service interface to the NPI process
- Deliver and improve Training and Documentation concepts, ensuring scalability, maintenance, and updates.
- Participate in and contribute to Service Management Team, including reporting and driving decisions.
- Foster collaboration with cross-functional teams, including R&D, production, marketing, and sales, to ensure alignment and successful service engineering.
- Act as a managerial role model by embracing IMS values, positively influencing employee engagement and fostering talent development, contributing to the IMS succession pipeline.
Qualifications
- Master's degree in technical fields such as Engineering, Physics, Electrical Engineering
- At least 5-10+ years of relevant work experience in a Service Organisation
- 5+ years of leadership experience in industries requiring deep technical expertise.
- Strong experience in building effective teams, that feel accountable for holding their commitments and have with a strong customer mindset
- Strong understanding of customer behavior and market dynamics in highly technical or innovation-driven industries.
- Advanced problem-solving skills with a data-driven, analytical approach to addressing complex technical challenges.
- Proven experience in technical debugging and troubleshooting design and engineering.
- Experience in training and documentation concepts for complex technical products and solutions.
- Experience in defining globally valid service processes and the enforcement of such.
- Ability to manage cross-functional teams to ensure alignment within the Service organization and between product management, engineering, R&D, production, marketing, and sales.
- Excellent communication skills to effectively convey complex technical concepts to both technical and non-technical stakeholders, including senior leadership.
- In-depth understanding of Service design and engineering according to contractual agreements and customer needs.
Additional Information
What you can look forward to:
- Career & Development: Exciting opportunities to grow professionally and personally - in an international environment
- Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future
- Health & well-being: Company doctor and psychologist - support for your health
- Flexibility: Flexible working hours and the option to work from home
- Bonus program: All employees benefit from our success - together we achieve more
- Job bike: Environmentally friendly commuting and staying fit - with us you can lease your bike at a reasonable price
- Events & team building: Summer party, business run, cool team events - we celebrate our successes together
- Employee discounts: From car washes to wellness days - benefit from many discount
- Catering: Subsidized canteen, fresh fruit and drinks right in the offic
- Mobility: Shuttle bus for a comfortable journey, free parking spaces, e-charging stations for cars and motorcycles, bicycle parking spaces with e-bike charging station
With us you will receive an attractive annual gross salary from 85.000 EUR (plus bonus, KV Metallgewerbe). Depending on your experience, this can also be higher.
No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.
We are committed to equal opportunities and want all applications to be assessed with an open mind. You are welcome to remove your personal information such as age, origin, place of residence etc. from your CV. We don't need a photo either. This way we can concentrate on the essentials: your qualifications and experience!