Global Warranty Manager (m/f/d)
Collective Agreement for Industry - Trade Association for the Automotive Industry / from EUR 63000 gross / year
full-time
Wieselburg
entry as of now
WHO ARE WE?
ZKW is the specialist for innovative premium lighting systems and electronics. As a Tier-1 supplier, ZKW is a global partner to the automotive industry. The group develops and produces products based on our motto of "Bright Minds, Bright Lights," combining bright minds with modern production technologies to produce complex premium lighting and electronic modules for international automotive manufacturers.
WHAT ARE YOUR RESPONSIBILITIES?
- Warranty Management:
- Driving reduction in overall ZKW-wide warranty cost
- Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
- Coordinating customer-specific warranty processing across multiple locations
- Developing and driving resolutions to complex claims
- Supporting sites in evaluating warranty agreements and negotiating with customers
- Contractual Involvement:
- Reviewing contract terms, focusing on warranty clauses
- Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
- Assisting with reconciliations from RFQs and contract negotiations
- Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
- Risk Management:
- Proactively addressing risks identified during ongoing warranty evaluations
- Initiating cross-location assessments and implementing measures for overarching warranty concerns
- Monitoring and Reporting:
- Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
- Evaluating and visualizing warranty processing at a group level, broken down by location and customer
- Coordination, Collaboration and Communication:
- Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
- Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
- Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
- Audit Support:
- Supporting locations in audit preparations concerning warranty provisions
WHAT ARE THE REQUIREMENTS?
- Technical educational background (e.g. Bachelor's or Master's degree)
- Several years of professional experience in automotive quality management as well as within Warranty Management
- Comprehensive background in quality education and processes
- Extensive negotation and communication skills as well as commercial know-how
- Proven leadership experience, with a track record of managing cross-functional teams
- Strong intercultural competence and ability to work across different locations and regions
WHAT DO WE OFFER?
At ZKW you can expect an inspiring working environment in which innovation and team spirit are very important. You can benefit from development opportunities, an attractive salary depending on your skills and experience and a comprehensive induction program to help you get started. We also promote your health with a wide range of offers. Become part of a dynamic team and shape the future of lighting technology together with us!
Wide range of social benefits
- Flexible working hours
- Working from Home
- Company restaurant
- Company doctor
- ZKW Fit
- Bring a friend
- Childcare
- Discounts
- Learning & Development
APPLY NOW
In case of any questions please feel free to contact me:
Weißensteiner Alina
Tel: +43 7416 505 2452
E-Mail: jobs@zkw.at
DIVERSITY IS IMPORTANT TO US
We want to be a company that values and promotes diversity, because all colors are united in light! We encourage all people to apply, regardless of gender, age, skin color, disability, sexual orientation or origin.
IMPRESSIONS AT ZKW
BECOME PART OF THE ZKW FAMILY!
Are you ready to take your career to the next level? At ZKW, we are looking for motivated talents who want to shape the future of lighting technology with us. If you value innovative solutions and want to work in a dynamic environment, then you've come to the right place!
Apply now and help us shape the mobility of tomorrow!
We look forward to receiving your online application including your CV and relevant references. Please note that applications can only be accepted via the online application tool. If technical problems occur during the application process, please contact jobs@zkw.at.
Application process at ZKW