EXIAS Medical is an innovative medical technology company that develops and manufactures pioneering analytical devices for the global healthcare sector. Our technologies improve diagnostics every day - and we are looking for people who want to make a difference!

To strengthen our team at our Graz location, we are currently seeking a committed Customer Support Specialist to join us as soon as possible.

Your Perspective
In this full-time position, you will be embedded in a dynamic, cross-functional team that brings together Customer Support, Training, Product Management, and Sales & Marketing. This setup enables you to work closely with different disciplines and gain a holistic understanding of our products and customer needs.

As a key interface between our international distribution partners and internal teams, you will play an essential role in ensuring high-quality customer support and continuous product improvement. Your work will directly contribute to customer satisfaction and the successful application of our technologies in the field.

With your technical expertise, communication skills, and hands-on approach, you will actively support customers, deliver trainings, and help translate real-world feedback into valuable insights for product development.

This role offers you the opportunity to grow both technically and professionally in an international environment, take on responsibility early, and make a visible impact on the success of our innovative medical technologies.

Customer Support Manager (m/f/d)

Fulltime 38.5h

Your Tasks

• Act as a customer-facing key contact for our international distribution partners
• Serve as the first point of contact for complaints and customer support inquiries
• Provide technical and application support for our products and develop effective solutions for customer queries
• Document and manage incoming complaints in the complaint handling system, ensuring proper evaluation and follow-up
• Maintain a high level of customer satisfaction through timely and high-quality responses
• Deliver product trainings and support to distribution partners to enable successful sales and field operations
• Conduct trainings, workshops, and on-site support activities (travel required approx. 10-15%, within and outside Europe)

Your Qualifications

• Degree (university or equivalent) in a technical field, preferably with a focus on biomedical engineering or a related discipline
• Ideally 2-5 years of experience in customer support within a similar industry
• Recent graduates with strong technical aptitude and motivation are also welcome
• Strong communication skills with a high level of customer orientation
• Fluent in English and German (written and spoken); additional languages (e.g. French or Spanish) are a plus
• Excellent presentation and training skills, especially in English
• Ability to work effectively in an international and multicultural environment
• Team-oriented, eager to learn, and able to remain calm and flexible under pressure
• Capable of independently managing customer interactions with a high level of professionalism
• Very good MS Office skills
• Basic knowledge of Python scripting is an advantage

Your benefits

• Modern working environment at Space One
• Flexible working hours and hybrid work model (regular on-site presence in Graz required)
• Individual training and development opportunities
• Open feedback culture and excellent working atmosphere
• On-site cafeteria
• Collaborative environment with flat hierarchies and short decision-making paths
• Good public transport connections and free parking if required
• Green mobility bonus

Salary

The minimum salary is EUR3,500 gross per month (based on a 38.5-hour work week); the actual salary depends on qualifications and experience. The salary is paid 14 times per year.

Overtime

Any accrued overtime is compensated in the form of time off.

Please apply with your complete application documents (cover letter, CV).

→ Get to know EXIAS Medical and our team in more detail on our website.

About this job

Employment type: Full Time (Permanent employment)

Salary: from 3,500 EUR monthly

Seniority level: Professional Experience

Work model: Hybrid

Place of work: Graz

Field of work: Engineering, Technical Jobs, Sales, Customer Service

Unfilled vacancies: 1 vacancy unfilled for this position

About the company

Employer: EXIAS Medical GmbH

Number of employees: 51 - 100 employees

Locations: Graz

Details about this job

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours

Place of work

• Graz

Must-have skills

• Office 365
• Communication Skills
• Language skills
• Analytical thinking

Nice-to-have skills

• Customer support experience
• Training & presentation skills

Required languages

• German C1
• English C1

Benefits

• Flexible working hours
• Cafeteria
• Parking space
• Good transportation connections

All infos regarding your application

Required application documents:

• Résumé
• Cover letter

Contact person

Mag. Madeleine Wilding
Executive Assistant HR