As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices. You'll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers. You'll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
Software Support Engineer
Full-Time (38,5 h/W)
What You'll Work With
Altova builds
- Windows desktop developer tools for XML, JSON, EDI, ETL, databases, UML, XBRL, and more
- High-performance server applications for Windows and Linux using the same technologies
- Rapid application development tools and server applications for mobile platforms
- Regulatory solutions (e.g., CbCR, EBA, ESEF, Solvency II, WIP) delivered via mobile apps or Excel VSTO add-ins
What You'll Do
- Advise customers on how to implement Altova products to meet their goals
- Troubleshoot and resolve technical issues; reproduce, analyze, and document findings
- Communicate clearly with customers via email, phone, chat, remote desktop, and video
- Collaborate with internal engineering, QA, and documentation teams on technical matters
- Capture customer feedback and contribute to product quality and usability
What You Bring
- Language skills: Excellent English (C1). German is a plus
- Communication: Clear, concise writing and speaking in technical and business settings
- Customer support experience: Providing technical support across email/phone/chat/remote tools
Technical Strengths (any mix of the following is welcome)
- XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML
- JSON: JSON, JSON Schema, JSON Lines
- EDI: EDIFACT, X12
- Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO
- App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5)
- Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker)
- Generalist mindset: Broad knowledge of software development processes and Internet technologies
What We Offer:
- A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna. The role provides an opportunity to develop professionally within the realms of technical support. Enjoy a balanced work-life experience with flex-time and innovative teamwork.
- A public transportation pass for Kernzone Wien.
- No Travel required
Salary
The collective agreement minimum salary is 3,175 EUR gross per month (on a 38.5-hour basis). The actual salary amounts to 3,900 EUR gross per month (on a 38.5-hour basis). The salary is paid 14 times per year. The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies.
Overtime
Any accrued overtime is compensated in the form of time off.
Please include:
- A brief cover letter describing how you meet the criteria and how your experience sets you up for success as a Software Support Engineer at Altova
- Confirmation of your legal permission to work in Austria
We look forward to hearing from you!
About this job
Employment type
Full Time (Permanent employment)
Salary
3,900 EUR monthly
Seniority level
Professional Experience
Work model
On-site
Place of work
Wien 1. Bezirk (Innere Stadt)
Field of work
Consulting, IT, Data Processing, Engineering, Technical Jobs
Unfilled vacancies
1 vacancy unfilled for this position
About the company
Employer
Number of employees
51 - 100 employees
Locations
Wien
Details about this job
Full Time (Permanent employment)
- Monday to Friday
- 38,5 hours
Place of work
- Wien 1. Bezirk (Innere Stadt)
Must-have skills
- Technical Support
- Analytical Skills
- Enjoy Learning New Technologies
Required languages
- English C1
Nice-to-have languages
- German B2
Benefits
- Transportation allowance
- Company doctor
- Flexible working hours
All infos regarding your application
Required application documents:
- Résumé
- Cover letter